The founding engagement
Our first client was a diet and nutrition brand with over $10M in annual revenue and thousands of highly active customers generating a constant stream of support tickets, including order questions, subscription changes, cancellations, and product advice.
Their support team was talented but overwhelmed. They needed automation that understood their specific products, their subscription model, their tone of voice, and their edge cases, not a generic bot that would confuse customers with wrong answers.
We integrated deeply with their CRM, their e-commerce platform, and their internal tooling. We built three distinct automation layers: standard support resolution, proactive outreach to customers showing churn signals, and upsell automations for high-intent moments.
The results were immediate and measurable. That success became the blueprint for everything we now offer: a proven framework, not a prototype.
>2,500
messages handled per month
>90%
customer satisfaction rating
3
automation types running in production
From our founding engagement with a diet and nutrition brand, still running in production.
How we work
What we learned became a framework
Every new client gets the benefit of the patterns, integrations, and lessons from everything we've built before, adapted to their specific context.
Deep discovery
Every engagement starts with understanding your workflows, your customers, and your edge cases before we write a single line of configuration.
Custom integration layer
We connect to your CRM, your e-commerce platform, and any internal APIs you rely on. The result is an integration layer built around your data model.
Continuous improvement loop
Your AI is retrained on real conversations on an ongoing basis. Performance is reviewed weekly; improvements ship continuously.
Infrastructure your way
We run everything on our managed infrastructure by default. For clients with data-residency or compliance requirements, we deploy on your own AWS account.
The team model
You get a team, not a tool
Most AI platforms give you a dashboard and documentation. We give you a dedicated AI engineer and a development team who understand your system as well as you do.
As your business evolves with new products, new processes, and seasonal changes, your AI system evolves with it. You don't have to figure it out yourself.
A named engineer
One person who owns your system, knows your history, and is reachable when something needs to change.
Included dev hours
Your monthly retainer covers a set of development hours for new automations, process changes, and integrations.
Priority support
Issues are triaged and resolved quickly, with direct access to the team that built your system.
Want this for your business?
We are selective about who we work with and only take on clients where we are confident we can deliver meaningful results. Let's see if there is a fit.
Or send us a note and we'll follow up.