Our story
We built this for a real client first
VerterAI grew out of a custom engagement with a fast-growing diet and nutrition brand with more than $10M ARR, thousands of active customers, and a support operation that needed to scale.
We connected deeply with their stack and built automations for support, retention, and upsells. The experience became the foundation for the framework we now adapt for each client.
Read our story>2,500
messages handled per month
>90%
satisfaction rating on automated messages
3
automation areas: support, retention, and upsell
What makes this different
We've designed a general framework that we customize for each client directly.
Think of it like buying a car: you pick the same model, but you choose the colour, interior, and engine type. The engineering underneath is shared; what you drive is built for you.
You get constant improvement updates as we refine the platform, and we can maintain multiple clients on the same proven architecture without cutting corners on what makes yours unique.
Fully custom, not a template
We build around your processes, rules, and tone of voice. Every workflow is designed for how your team actually operates, not copied from a generic helpdesk template.
Dedicated AI engineer & dev team
You get a named engineer who understands your system. The retainer covers ongoing support, adjustments, new automations, and additional integrations.
Auto-improves on your messages
Your AI improves from real conversations with your customers. Performance is reviewed regularly and the system is refined using your own support data.
Integrates with any CS platform
Kustomer, Zendesk, Freshdesk, Freshworks, Crisp, Re:Amaze. We connect to the tools your team already uses, so there is no need to change your stack.
On our infra or on your AWS
We host and manage the system by default for easier maintenance. If compliance or data-residency requirements call for it, we can deploy on your AWS account.
Transparent, usage-based pricing
One-time setup to get you live, a monthly retainer for ongoing support and customization, plus pay-per-message usage. No surprise bills, no platform lock-in.
Not just another AI wrapper
Tools like Zendesk AI, Freddy (Freshdesk), Gorgias AI, Intercom Fin add generic AI to an existing helpdesk. VerterAI builds purpose-made systems around your processes, data, and business rules.
Generic AI agents
Generic AI trained on everyone's data
Configuration and maintenance are mostly on your team
Locked into their platform's limitations
Limited support when workflows change
Fixed pricing tiers with message caps
VerterAI
Custom-trained on your actual conversations
We build, integrate, and maintain everything
Works with your existing CRM and stack
Dedicated AI engineer who knows your system
Pay only for messages you actually send
How it works
From first call to a live, self-improving agent, fully handled by us
Discovery & scoping
We review your support workflows, data sources, and operating model. Together, we define what should be automated, what should be escalated, and how the agent should communicate.
We build & integrate
Our team configures and integrates your CRM, e-commerce platform, knowledge base, and internal tools. Your team does not need to handle the technical setup.
Auto-improvement from your real conversations
Once live, the system improves from real interactions. We review performance, retrain on your messages, and keep improving the agent over time.
Ongoing dedicated support
Your dedicated AI engineer handles new automations, process changes, and integrations as your business evolves. The monthly retainer includes a set number of development hours.
Transparent pricing
No platform lock-in. No per-seat fees. No hidden costs. Three simple components, so you know exactly what you're paying for.
Setup
One-time
~$3k-$5k
Covers discovery, full implementation, integrations with your CRM and data sources, agent configuration, and go-live. Scope and complexity determine the final number.
Monthly retainer
Recurring
From ~$500 / mo
Includes a set of development hours each month for changes, new automations, and improvements. Plus ongoing monitoring and priority support from your dedicated engineer.
Usage
Pay as you go
$0.10-$0.25 / message
You only pay for messages your AI actually sends. Rates depend on workflow complexity and scale with your volume.
Exact numbers depend on your setup. Let's talk through your needs.
Or send us a note and we'll get back to you.
Ready to see what a custom AI support system can do for your business?
Book a 30-minute call and we will review your current setup, identify the best automation opportunities, and estimate what results could look like at your volume.
Or send us a note and we'll follow up.